Who we are
GifSnap is a mobile and web experience for generating, editing, and
sharing animated GIFs from your own videos. This privacy notice explains
what information we collect, how we use it, and the choices you have.
Data we process
-
Account & purchase data. Email addresses (if you
sign up), purchase receipts, and credit-balance entries strictly for
enabling conversion credits.
-
Uploaded media. Videos and GIFs that you submit for
conversion or editing. Files are stored under a randomly generated
token (for example
video_123abc) in secure
uploads/ and output/ directories on our
server.
-
Derived assets. Converted GIFs, extracted frames, and
temporary palette files created by our FFmpeg jobs.
-
Diagnostics. Basic logging (timestamps, error
messages, API performance) to keep the service reliable. We do not log
the contents of your media.
How long we keep media
-
Converted GIFs and their source videos are deleted as soon as the app
calls our
cleanupConvertedAsset.php endpoint—typically
right after you download the GIF. If you opt to “keep input,” the
source upload remains so you can re-edit later; you control when to
delete it via the same cleanup endpoint.
-
Frame extraction sessions live inside
php/temp/frames.
The editor requests cleanup when you leave, and the server also sweeps
sessions that are older than roughly two hours.
-
OS-level temp files (for example, download buffers and palette images)
are deleted immediately after the conversion phase that created them.
How we use information
- To run conversions, edits, purchases, and customer support.
- To detect abuse, troubleshoot failures, and improve performance.
-
To send essential service messages (purchase confirmations, credit
reminders). We do not sell or rent your information.
Sharing and third parties
We share the minimal required data with the following partners:
-
Payment processors (Apple, Google, Stripe) receive purchase info to
complete transactions. They do not receive your media files.
-
Hosting providers that supply our PHP/FFmpeg environment and secure
storage directories.
-
Analytics or crash-reporting tools (if enabled in the app) that only
receive anonymized device diagnostics.
Your choices & controls
- Delete projects and conversions directly in the app.
-
Revoke camera/photo permissions at any time via your device settings.
-
Request a copy or deletion of your account records by emailing us.
-
Use our cleanup APIs or contact support if you believe temporary files
were not removed promptly.
Data security
Media files travel over HTTPS, are stored in restricted directories, and
carry randomized names so they cannot be guessed. Only the conversion
services and maintenance scripts have access to these paths. Access to
account or purchase data is limited to essential staff.